Read this chat log
wauks: Good evening! Let's get started na
We all have other stuff to do
Anyway
Thanks to Salleh for organizing this
I'm Wauks, the Brand Manager for pRO ^^;
As you all know we've been having a lot of problems with Thor
For the past few months
This includes the series of bugs and the failure of the anti-bot system
For all of these, let me humbly apologize - it is your right to expect them, and we will continue to strive to deliver the fixes at the soonest possible time
For the Anti-Bot, we've went as far as sending a formal complaint to Gravity
It is their failure to deliver, because they were the ones who said that Thor would be bot free. I am not making excuses for Level-up though, it is our fault as well for not making sure that it was 100% full proof.
They are developing a system - which involves client/server/account authentication - something that hopefully will finally assure the security of thor from bots.
We know what you guys want - and we failed to deliver on several occasions, and for that we apologize.
Now for the bugs
This is the hardest part, Lol.
Gravity made another error recently when they did a script to remove illegal items from the DB.
This was last Wednesday I think, or just recently
The script inadvertently corrupted majority of the character files in Thor
However we were able to notice it quickly - and we were able to stop the scan from hitting the entire RO population
And we were able to limit the damage
from the whole character
to just the Item Database
We've met with Gravity for several hours for the past few days trying to find a solution
And it boils down to this
We will have an item rollback (no character level or EXP)
the rollback will probably be 3-4 weeks long - because the data was corrupted that bad
Of course - it would be suicide to do this without giving all of you compensation
I don't have the complete compensation package yet
but we're looking at bonus exp and drop rates
exclusive to thor
for 2 weeks - 1 month
we will also be giving players free game time
as well as free rok points so you can shop in the hypermart @_@
wauks: we're still finalizing if its free game time or free thor (parang dati)
the final compensation package will be posted tomrorow
limited F2P (2 weeks siguro)
wauks: im not saying that you guys should jump for joy
wauks: in fact im sorry that this happened
wauks: >.>
wauks: after all that you guys have been through
wauks: i can't blame you if you decide to stop playing
ron canlas: sir just clarify d things dat wud fall about d f2p thing kung mahaba ang lod ng isang char|
Anton Dans has left the conference.
wauks: i can't answer all of your questions
ron canlas: sir just clarify d things dat wud fall about d f2p thing kung mahaba ang lod ng isang char|?
wauks: all i can say is that the rollback will happen - and we will announce the compensation tomorrow morning
wauks: and lastly - sasakalin ko yung gravity people pag punta ko korea
wauks:
;;;;;;;;;;wauks: yeah pero im not making excuses
wauks: kasalanan din namin
wauks: kasi dapat fullproof before na-launch thor
wauks: so its still the fault of level-up as well
wauks: we're owning up to the problem - and we'll do our best to fix it
wauks: Maraming salamat and I hope you guys accept our apologies.
Question and Answer
Quote:
Q: purezza: DB? dead branch
A: Reley: database
Q: klark_amistr: what dyou mean the whole Character?? ibig sabihin pede pang magworsen ung situation..
A: shaolei: i think thats what he was trying to say., but they were able to prevent that
A: wauks: ganito - if we didn't stop the corruption thing
A: wauks: it would have eaten all the way back to december
A: wauks: and it would have eaten the entire RO community (not just thor)
Q: purezza: kelan nmn
Q: ron canlas: starting wen at ano included?
Q: bianca_ganda_03: 3-4weeks from last tuesday?
A: wauks: Yes, the rollback will probably be 3-4 weeks long - because the data was corrupted that bad
Q: klark_amistr: kasama zenny dyan??
Q: gantoris3: tanogn kasama ba sa item ang zeny?
Q: bianca_ganda_03: Ouch. Pano nman ung mga RARES na pinaghirapan?..
Q: purezza: pano nlng ung nkuha ko sa TB huhuhuhhu
A: wauks: yup, kasama zenny.
Q: gantoris3: pano yung mga nag load ng 500?
Q: ron canlas: so yung free game time add sya sa 2 months lod?
Q: bianca_ganda_03: u said "malamang" so.. ndi ka rin sure sa about sa load issue?..
A: wauks: malamang patong dun sa 500 mo gantoris
A: wauks: i can't say for certain atom - i still have to consult with the cto, pero game time will be something in the package
Q: klark_amistr: uhmm pnu ung mga prizes na nilagay... pde b makuha ulet un. ung POGS, chinese crowns
A: wauks: we will just re-insert that. i think the list is still with the GM team naman
Q: rhusty alipio: pano ung agit points ng tao gunka series
A: wauks: we can resume the tao gunkga siege series afterwards
Q: Anton Dans: i'm concerned that with modified rates, botters will be trying ever harder to take advantage
Q: Anton Dans: do we have additional protection form a possible bot infestation?
Q: klark_amistr: sana pag implemented na ung compensation... heightened alert sana mga Vanguards.. sa s mga botters
Q: Anton Dans: Wauks, whatever compensation you guys have planned, please put more Vanguards on alert
Q: shaolei: kuya waukeen, do you guys have any plans of extending the bot watch that Winter Tsuki is currently doing? because there are some who begin to bot when they know Winter Tsuki has gone offline
A: wauks: actually, one of the botters had a good suggestion lol. we'll fight fire with fire wakokoko - hopefully it works
A: its more like a chat bot that you can report hindi in-game. we're trying to develop it sa website
Q: kuya wauks ilang Mod EXP kami tom?
Q: klark_amistr: AFAIK.. we have an 1.5 permanent exp.. so iba pa ung modified exp na ibibgay for compensation..
A: wauks: most likely 3x
Q: bianca_ganda_03: you mean wala kau back uP files?..
Q: ericnchow: so the curroption thingy ate the whole feb?
Q: bianca_ganda_03: ouch, pati back up tinamaan ng malas?
A: wauks: it ate up the back-up
Q: ericnchow: ano mga compensations?
A: wauks: free game time will come with the comp package
A: wauks: the final compensation package will be posted tomrorow
Q: gantoris3: we know na you did your best, ang nagpapagalit lang sa amin is we were kept in the dark
A: wauks: we were investigating kasi if we could still reverse it
A: wauks: and not resort to the rollback
Q: gantoris3: wauks i patch nyo nalng ang hugel
A: wauks: hugel on 14
Q: MykeL Borja: hmm... what about rok points?
Q: purezza: inde ko p pla nauubos FM ko sa kafra pano nlng un
Q: purezza: woah pano ung alice doll ko
Q: Gary Jay Maramag: aw, affected b field manuals?
Q: John Tetsuo: affected din po ba yung database ng hypermart?
Q: purezza: meron pa ako rok points pano un wala n din?
A: wauks: for the rok points we will roll back - tapos if there are special cases for example, kulang RP nyo or something, you can file a ticket and we will have the GM team investigate
A: wauks: we can double check the logs naman
Q: ericnchow: @wauks wat tym OL yung server bukas?
A: wauks: i'd love to say noon pero I can't promise matagal na process yung pag rollback
Q: klark_amistr: ahm sure ba na ok na lahat ng accounts tomorrow???
A: wauks: yup tomorrow up na
A: wauks: it will go up tomorrow - pero not sure what time
Q: heart_yakamo: will there be a 50% DC on field manuals? kasi some of us stocked some nung 50% off pa siya at kung marorollback un.. sayang.
A: wauks: sure @ heart we can do that
Q: klark_amistr: so meaning nde na test sa sakray..
A: wauks: it was tested
So there was it.. naayos na nga pero.. the zeny rollback did not pursue.. paano na ang mga Thoreans??
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